SUPPORT

Where to find your account number

Your account number is the fastest way for us to identify your account. Include it in every support request, especially if you have more than one account.

Screens are shown in the Hebrew interface. The English interface (app.mesereser.com) has the same layout and the same menu order.

In the side menu, on every screen

At the bottom of the side menu, under the account name, you will see the account number. It is there on every screen.

The account number at the bottom of the side menu

On the Account details screen

From the account menu choose Account details. The number appears as Account ID, next to the username and the two-factor settings.

Account details: account ID, username and two-factor authentication

If you have several accounts

Organizations with several departments or brands often use several accounts. When you ask us to act across accounts, for example to copy a campaign from one account to another, write the source account number, the target account number and the campaign name.

Frequently asked questions

Where is my account number?

At the bottom of the side menu on every screen, under the account name, and on the Account details screen as Account ID.

Why do you need it?

It lets us find your account immediately, without back-and-forth. Include it in every support request.

I want a campaign copied between accounts. What should I write?

The source account number, the target account number, and the campaign name or its send date.

Still need help?

Email support@meser10.co.il or WhatsApp +972 53-458-4334, Sunday to Thursday, 9:00 to 17:00 Israel time. Include your account number. All support guides