Meser10 Support Center
Short guides with screenshots for the questions we get most. Can't find yours? Email support@meser10.co.il or WhatsApp +972 53-458-4334.
How to buy a package
Email plans, SMS packages and extra services, bought from inside your account.
Read the guide →Resume a stopped campaign
Stopped a campaign mid-send? It is saved as a draft and resumes in half a minute, only to recipients who have not received it yet.
Read the guide →Find your account number
Your account number is at the bottom of the side menu on every screen, and on the Account details screen.
Read the guide →Read your campaign report
Sent, opened, clicks, bounces and unsubscribes: what each number in the campaign report means, where to find it, and why open rates look lower than real readership.
Read the guide →Incoming SMS replies and receive numbers
Where to see SMS messages sent to your number, how to forward them to email or your own system, and the difference between a virtual number and a real mobile number.
Read the guide →List cleaning: what it does and how to run it
List cleaning removes non-existent addresses, spam traps, full mailboxes and mistyped domains before you send.
Read the guide →Contact statuses and why not to delete
What each contact status means, why you should not delete unsubscribed or bounced addresses, and what happens to contacts when you delete a list.
Read the guide →Signing in, two-factor codes and error 1010
A verification code that does not arrive, changing where your two-factor code is sent, a password that does not work, and browser error 1010: what to do in each case.
Read the guide →Reply-to address: where replies go
Where replies go when a recipient answers your campaign, how to change the reply-to address, and what to do if you do not have your own domain.
Read the guide →Emails going to spam or not arriving
Recipients are not getting your campaign, or find it in spam? The five things to check, in order, and what to do about each.
Read the guide →