SUPPORT

Incoming SMS: where to see replies and which number you need

Messages recipients send back, or that arrive at your number, are collected on one screen. Here is where it is, how to forward messages, and which kind of number fits you.

Screens are shown in the Hebrew interface. The English interface (app.mesereser.com) has the same layout and the same menu order.

Where to see the messages

In the SMS menu choose SMS replies. Set a date range to see every incoming message: from which phone, to which number, the text and the time. You can search and export to Excel.

The SMS replies screen: date range, search and export

Virtual number or real mobile number

Virtual number: lower cost, receives messages sent from people's mobile phones. Messages sent by systems, such as verification codes from banks and websites, do not reach it.
Real mobile number: also receives system-sent messages, including verification codes. Choose it when you need to receive codes or automated messages.

Not receiving verification codes? The reason is almost always a virtual number. You need a real mobile number for that.

Forward messages to email or your system

Every incoming message can also be sent to your email, or pushed automatically to your own system with a POST or GET request carrying the message parameters. Tell us where to forward and we set it up.

Frequently asked questions

Where do I see incoming messages?

In the SMS menu, SMS replies. Set a date range to see all messages, with search and export.

Why don't verification codes reach my number?

A virtual number receives only messages sent from mobile phones. System-sent messages such as verification codes reach only a real mobile number.

Can I get the messages by email?

Yes. Every incoming message can be forwarded to email, or pushed automatically to your system by POST or GET.

Still need help?

Email support@meser10.co.il or WhatsApp +972 53-458-4334, Sunday to Thursday, 9:00 to 17:00 Israel time. Include your account number. All support guides