HELP GUIDE · WHATSAPP

Use the same number in the WhatsApp Business app and in Meser10

Keep replying to customers from your phone, while Meser10 sends and receives messages through the same number.

Two ways to connect WhatsApp to Meser10

A new dedicated number. Best for large-volume sending.
The number already in the WhatsApp Business app. Keep replying from your phone, while Meser10 sends and receives through the same number.

This guide covers the second option. For the WhatsApp channel in Meser10 in general, see WhatsApp Business messaging in Meser10.

Is your number in regular WhatsApp? Move it to WhatsApp Business first

If the number is registered in regular WhatsApp and not in the WhatsApp Business app, it first has to move to the WhatsApp Business app. At a high level: back up your chats, install WhatsApp Business, register the same number in it, and follow the app's instructions to move the account.

For the exact steps, see WhatsApp's official guides: WhatsApp official guide and a further official guide.

What you need before connecting

The WhatsApp Business app, version 2.24.17 or later.
The phone with the app at hand. The connection is approved from inside the app on the phone.

When you are ready, go to the WhatsApp screen in your Meser10 account, start connecting your existing number, and approve it from inside the app on your phone.

What changes once connected

Sending speed on this number is up to 20 messages per second.
In the app, disappearing messages and view-once are turned off in one-to-one chats, and broadcast lists are disabled.
Groups are not shown in Meser10.
Up to 6 months of chat history can be brought into Meser10.

Keep it connected

Open the WhatsApp Business app on your main phone at least about every two weeks. After roughly 14 days without it being opened, Meta disconnects the connection. If that happens, reconnect from the WhatsApp screen in Meser10.

What it costs

Messages you send from the WhatsApp Business app itself stay free. Messages sent through Meser10 are charged according to Meta's WhatsApp pricing.

Frequently asked questions

Can we keep using WhatsApp on our phone?

Yes. You keep replying from the WhatsApp Business app on your phone, and Meser10 sends and receives messages through the same number. To keep the connection active, open the app on your main phone at least about every two weeks.

Will our old chats appear in Meser10?

Up to 6 months of chat history can be brought into Meser10. Groups are not shown in Meser10.

Why was the connection disconnected?

After roughly 14 days without the WhatsApp Business app being opened on the main phone, Meta disconnects the connection. You reconnect from the WhatsApp screen in Meser10.

Our number is in regular WhatsApp. What do we do?

First move it to the WhatsApp Business app, following WhatsApp's official guides, and only then connect it to Meser10. Back up your chats before you move.

Ready to connect your number?

Open a Meser10 account or log in to your existing one, and go to the WhatsApp channel.